Videos in an App or Ad Aren't Loading.


One of the toughest technical issues we at mPLUS Rewards deal with is why a particular video won't load on our users' apps. This is because it could be due to any one (or combination) of a number of issues, but here are a few possibilities:

  1. Your connection to the Internet cut out in the middle of the video. 
  2. Your device's hardware or operating system can't handle streaming a file with such a large data file.
  3. The source of the video is having issues or connection problems.
  4. The app that's trying to run the video is corrupt or needs reinstalling.

There are a few more possibilities, but those are the primary reasons why you might not be able to see a video in an app. The more videos you have trouble with, the more likely it is to be an end-user issue that is unfortunately outside the bounds of things we can help you resolve.

One thing you can try is completely killing or exiting out of the app, then relaunching it. This is an easy fix for a lot of our users, and the step-by-step instructions are here.


Once this process is done, restart the app and try to view the video again. Hopefully this resolves the issue for you, but if it doesn't, please do feel free to submit a support request below.

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