Our support staff is thoroughly familiar with all the apps in which mPLUS Points are found. However, how the app itself works is set by the developer of the app, not mPLUS Rewards. With updates being constantly released, sometimes these features change daily. Our support staff does their best to stay on top of these, but with dozens of apps now supporting mPLUS Rewards, it's impossible for us to provide documentation for every feature for all of our apps in real-time.
If you have a question about the app that is unrelated to mPLUS Rewards, we encourage you to contact the app developers via their support channels or via their Google Play or iTunes page.
If that still doesn't help, please do feel free to submit a support request below, and we'll try to find out for you.